Sanitary Engineering - Quality and Safety
One of the goals of the Mahoning County Sanitary Engineering Department is to provide the highest quality of service. So if you have a problem with the sewer service at your home or place of business we want to know right away.
It's important that you contact the Mahoning County Sanitary Engineering Department first before taking action on your own.
MCSE service personnel are on duty 24 hours a day 7 days a week to respond to your problem. Department personnel will come out to your home or place of business, inspect your system and determine the nature of the malfunction.
If the problem involves a part of the system that is your responsibility, MCSE personnel will advise you as to what steps need to be taken to effect repairs. If the problem involves a part of the system that is MCSE's responsibility, maintenance personnel will initiate the repair process immediately.
In addition to responding to specific problems within the system, MCSE service personnel also visit neighborhoods on a regular basis to undertake routine maintenance of the system.
Visits are scheduled in advance, and we typically give customers two to three days notice. You'll find a green card on your doorknob, telling you that we'll be in your vicinity soon.
All MCSE employees now carry photo identification cards. If you have any question as to whether someone you see working in your neighborhood is employed by the Mahoning County Sanitary Engineering Department, feel free to ask to see his or her ID card.
The responsibility for repairs and maintenance to your system depends on the location of the problem:
- The property owner is responsible for repairs to the property's internal plumbing system and the lateral sewer line that connects it to the main sewer lines. The lateral sewer line extends from the main sanitary line to the structure.
- The Mahoning County Sanitary Engineering Department is responsible for maintenance repairs and replacement of the main sanitary line.
- Info call us 330.793.5514. Email email@example.com